Job Description

Job Opportunity at Our Hanford LocationThis position will be at our Hanford location. 240 N 12th Ave Ste 109 Fresno, CA 93230 THIS IS NOT A POSITION WITH UPS. WE ARE A FRANCHISE.THE UPS STORE, INC. together comprise approximately 4,800 independently owned locations in the U.S., Puerto Rico, and Canada, providing convenient and value-added business services to the small-office/home-office market, corporate "road warriors," and consumers. Our centers offer a variety of shipping, freight, postal, digital online printing, document, and business services through convenient locations and world-class service. The strength of THE UPS STORE, INC. comes, in part, from the talented and dedicated associates that lead and operate each retail location. We endeavor to be the best in every aspect of business by promoting a culture of trust, teamwork, accountability, high expectations, and open communication. THE UPS STORE, INC. is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.Job DescriptionThe Center Sales Associate delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry. This is a sales position, you will be required to meet certain goals on a daily/monthly basis. The ideal candidate has previous retail sales experience, strong computer and internet skills, a high school diploma or GED, a friendly and genuinely helpful demeanor, and a professional appearance. He or she must be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time.**OPEN AVAILABILITY RECOMMENDED, WEEKEND AVAILABILITY REQUIRED.**ResponsibilitiesDelivers outstanding customer service to walk-in customers and telephone inquiriesContinuously practices good listening skills with customers, The UPS Store team members, and leadershipTakes ownership of the customer's shipping needs and offers viable solutionsTakes action to learn all product and service offerings, alternative solutions, and industry trendsOperates all equipment, software, and devices in an expert fashion and is willing to teach othersMaintains a clean, organized, and safe working environmentPerforms other duties as assignedEmpathizes and manages demanding, impatient, and/or frustrated customers to turn a stressful event into a positive experienceManages the logistics of small to medium projects, follows through to completion, and updates all parties as neededPackages shipments for safe arrival, including assembling stock boxes, building custom boxes, and properly cushioning contentsQualificationsHigh school diploma or GED requiredRetail/customer service experienceGood communication and people skillsAble to cross-sell and up-sell products and servicesExcellent packing skillsStrong computer skills, including Microsoft Office and Adobe SuitesOutstanding phone skillsStrong verbal and written communication skills, including spelling and mathPrompt, reliable, and responsibleAble to lift 40+ poundsBenefitsEmployee DiscountsDental InsuranceLife InsuranceMedical InsuranceVision Insurance

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